FAQ
1. Products
What is Magicforest.com.sg? Can you explain the concept?"
Magicofrest.com.sg is a new educational toys shopping destination. Its owned by parents whom are dedicated to bring affordable high quality educational toys direct to consumer from our factory. Customers can browse and order products on their PC, laptop, tablets or mobile phones by visiting www.magicforest.com.sg. There is neither middleman nor retailer, comes direct from our factory to keep our high quality products affordable. Do look out for our frequent promo code for our product launch, best buy and sale events at www.magicforest.com.sg.
How can I find out more about Magicforest.com.sg products?
Easy! Browse and order products on your PC, laptop, tablets or mobile phones by visiting www.magicforest.com.sg. If you are interested in a featured product, you can add it to your shopping cart and place your order (don’t forget the promo code for our special) on this website.
Will items sold look exactly like the one I saw on the Website?
Magicforest.com.sg is committed to provide you educational toys portal that is reliable and convenient. Customer satisfaction is always our highest aim, so you can be confident that the product features will be the same as seen on our website. However, due to lighting or screen resolution differences, the colour and size may vary.
Can I view the products before purchasing? Magicforest.com.sg offers a shopping experience through our website (www.magicforest.com.sg) which can be accessed on your PC, laptop, tablet or mobile phone. It is a fun and entertaining way for you to shop at your convenience, anywhere, anytime. In order to view the products, please visit our website. If you have any questions to ask us regarding the products, simply e-mail us at onlinestore@magicforest.com.sg.
Are Magicforest.com.sg products safe for children?
All Magicforest.com.sg products are EN71 certified, which is the European safety specifications for toy. EN71 is recognized as the most comprehensive safety specifications and standards used globally, which includes :-
EN 71-1: Mechanical and physical properties
EN 71-2: Flammability
EN 71-3: Specification for migration of certain elements
EN 71-4: Experimental sets for chemistry and related activities
EN 71-5: Chemical toys (sets) other than experimental sets
EN 71-6: Graphical symbols for age warning labelling
EN 71-7: Finger paints
EN 71-8: Swings, slides and similar activity toys for indoor and outdoor family domestic use
EN 71-9: Organic chemical compounds – Requirement
EN 71-10: Organic chemical compounds – Sample preparation and extraction
EN 71-11: Organic chemical compounds – Methods of analysis
EN 71-12: N-Nitrosamines and N-Nitrosatable Substances
EN 71-13: Olfactory board games, cosmetic kits and gustative games
2. How To Buy
How do I buy from Magicforest.com.sg?
You may place your order on our website using your PC, laptop, tablet or mobile phone. Before placing an order, you will need to register for a Magicofrest.com.sg account.
How do I buy from Magicforest.com.sg online?
You may login to www.magicforest.com.sg to make purchase(s) online or using your mobile devices. You will need to register for a Magicforest.com.sg account before you can proceed to place an order.
If you are a first time Magicforest.com.sg customer:
If you have never placed an order with Magicforest.com.sg through this website, just click REGISTER at the top of the homepage, and enter your name, e-mail address, preferred password as well as other details. You will then receive a welcome e-mail from Magicforest.com.sg.
If you already have a Magicforest.com.sg online account:
Just click LOGIN at the top of the homepage, and enter you correct e-mail address and password. Then click the LOGIN button. You can now proceed to browse the products on offer, fill in your shopping cart and place your order.
Do I need to have a Magicforest.com.sg account to make a purchase?
Yes, you need to have a registered Magicforest.com.sg account to make purchases with us. You may register for a Magicforest.com.sg account online. You may use the same registered account to make purchases online.
3. Payment Methods
Which payment methods does Magicforest.com.sg accept?
We accept payments using credit and debit cards, or PayPal. All payments are subject to Terms and Conditions.
Which credit cards are accepted for payment?
We accept Visa, MasterCard and American Express credit or debit cards.
Can I use a credit card, which is not issued under my name to place an order?
As a matter of our policy and fraud prevention measure, we only accept a credit/debit card issued under the purchaser’s name.
Where can I request for an official receipt?
Sales Invoice may be emailed to you upon request.
How do I know if my payment is successful?
An e-mail notification will be sent to you upon the successful completion of your order.
4. Promotions
Where can I find out about Magicforests.com.sg’s latest promotions?
For the latest information on our products and promotions, you may visit www.magicforest.com.sg any time at all! Also, we have various special or exclusive promotions via all media channels, do look out for the promo code.
5. Managing Orders
How do I manage my existing order?
You may manage your order by visiting www.magicforest.com.sg. Once you have logged in, go to MY ACCOUNT and all you have to do is click on the relevant button.
How do I cancel my order?
For all order cancellations, please email us at onlinestore@magicforest.com.sg.
Why was my order charged with the wrong amount?
Your charges may include a delivery fee or surcharge as well as GST. For online support, please visit www.magicforest.com.my. Once you have logged-in, go to CONTACT US at the bottom of the homepage, click ONLINE SUPPORT and send in your query using the online form. Alternatively, you may email us at onlinestore@magicforest.com.sg.
6. Delivery
Does Magicforest.com.sg charge a delivery fee?
Magicforest.com.sg offers free delivery to Singapore during the introductory period subject to changes. However, there will be a surcharge for deliveries below $50 (Terms and Conditions apply).
When will my purchase be delivered?
Your purchases will be delivered to you in accordance to the next delivery schedule when you place your order. We regret that delays in delivery may occur due to unforeseen circumstances such as the wrong delivery address, customers not available to accept delivery, payment related issues and natural disasters. We apologies for any inconvenience and thank you for your support and understanding. Please refer to our Terms and Conditions found at www.magicforest.com.my, subject to changes determined by Magicforest.com.sg.
Will I receive any phone call before the product is sent to my address?
Our friendly delivery specialist may call you prior to delivering your order. Regardless, if delivery attempt fails, we will leave a note at your delivery address for you to schedule the next delivery. Please refer to our Customer Terms and Conditions.
Does Magicforest.com.sg deliver to all areas within Singapore?
Magicforet.com.sg delivers to most areas within Singapore. When you place an order, you will be informed if your area is not within our delivery zone.
Can I collect my orders from Magicforest.com.sg directly?
This option is not available currently. Our friendly delivery specialists will deliver your orders to you at your preferred delivery address.
Can I arrange for delivery overseas?
We regret that Magicforest.com.sg does not offer deliveries outside Singapore.
Can I authorise someone else to accept the product on my behalf?
Yes, you may authorise a third party to receive the item on your behalf. The person receiving your order at your delivery address will be required to sign on our delivery provider’s delivery slip.
What happens if I am not at home when the item is delivered?
If delivery attempt fails, our delivery provider will leave a note at your delivery address for you to schedule the next delivery. Please refer to our Customer Terms and Conditions.
My order was delivered but I did not receive all the items that I purchased. What should I do?
For online support, please visit www.magicforest.com.sg. Once you have logged in, go to CONTACT US at the bottom of the homepage, click ONLINE SUPPORT and send in your query using the online form. Alternatively, you may email us at onlinestore@magicforest.com.sg.
7. Returns and Refunds
What is Magicforest.com.sg’s Returns & Refunds policy?
Magicforest.com.sg, we practice a hassle-free manufacturing-defect replacement policy subject to Terms and Conditions, by contacting us at onlinestore@magicforest.com.sg.
This applies to all Magicforest.com.sg products, as we are very confident on our product quality.
Any purchase which can not be replaced due to manufacturing-defect, we will refund you the product purchase price, except applicable delivery and processing fees if any. Please refer to our Terms and Conditions found at www.magicforest.com.sg.
What are the items, which I cannot return?
Returns & Refunds Policy applies to all Magicforest.com.sg products, as we are very confident on our product quality.
Can I return an item more than 24 hours after delivery?
The item cannot be returned after 24 hours from delivery date. Please refer to our Terms and Conditions found at www.magicforest.com.sg.
Do I have to pay anything when I return an item?
No, we will refund you the product purchase price, except applicable administrative and delivery fees if any. Please refer to our Terms and Conditions found at www.magicforest.com.sg.
What should I do if I receive the wrong item?
For online support, please visit www.magicforest.com.sg. Once you have logged in, go to CONTACT US at the bottom of the homepage, click ONLINE SUPPORT and send in your query using the online form. Alternatively, you may email us at onlinestore@magicforest.com.sg.
What should I do if I receive a damaged or defective item?
If the product you receive is damaged or defective, you may return your product for exchange within 24 hours from delivery by visiting www.magicforest.com.sg. Please email us at onlinestore@magicforest.com.sg. In order to facilitate returns, please pack the item using its original packaging, complete with full accessories and sales invoice. Please refer to our Terms and Conditions.
Can I exchange the product I purchased from Magicforest.com.sg with different product from Magicforest.com.sg?
We regret that you will not be able to exchange the product, which you purchased from Magicforest.com.sg with a different product from us.
8. Contact Us
How can I contact Magicforest.com.sg customer service?
For online support, please visit www.magicforest.com.sg. Once you have logged in, go to CONTACT US at the bottom of the homepage, click ONLINE SUPPORT and send in your query using the online form. Alternatively, you may email us at onlinestore@magicforest.com.sg.
How can I share my feedback with Magicforest.com.sg?
You may send us an e-mail at onlinestore@magicforest.com.sg. You may also visit our website at www.magicforest.com.sg, go to CONTACT US at the bottom of the homepage, click ONLINE SUPPORT and send in your feedback using the online form. Alternatively, you may email us at onlinestore@magicforest.com.sg.
